Effective as of 29/01/2025
Thank you for shopping at Mugisec.com, your trusted source for CCTV cameras, security systems, networking solutions, and accessories. We want you to be satisfied with your purchase, and we are here to assist with any returns or exchanges.
Return and Exchange Policy
- Eligibility for Return/Exchange
- Items may be returned or exchanged within 14 days from the date of purchase.
- To be eligible for a return or exchange, the item must be in the same condition as when purchased, including all packaging, accessories, and manuals. Products should not be damaged, altered, or used in any way.
- Please note that this policy applies to exchanges only, and no refunds will be issued under any circumstances.
- Exchange Process
- If you wish to exchange a product, please contact us within 14 days of receiving the item. We will process the exchange within 1-5 business days upon receiving the returned item.
- The item you are exchanging will be processed for a replacement or a product of equal value, depending on availability.
- Return Shipping Fees
- All shipping fees for returns or exchanges are the responsibility of the customer. Shipping fees are non-refundable, and the customer is responsible for the cost of returning the item to our location.
How to Request an Exchange
- Contact our customer service team within 14 days of receiving your item:
- Phone: +254725048604
- Email: info@mugisec.com
- Provide your order number, the item you wish to exchange, and the reason for the exchange.
- We will provide you with further instructions on how to return the item and process your exchange.
Address for Returns
Please send your return or exchange items to:
Mugisec
Gaborone Road, Gaberone Plaza, 1st Floor, Shop F3
Gaborone, Nairobi Kenya
Important Notes
- We reserve the right to refuse exchanges for items that do not meet the eligibility requirements or if the item is returned outside of the 14-day period.
- Items that are opened, used, or damaged due to customer handling will not be eligible for exchange.
If you have any questions about our Return and Exchange Policy, please don’t hesitate to contact us!
Thank you for choosing Mugisec.com, where your security is our priority.