Effective as of 29/01/2025

Thank you for shopping at Mugisec.com. This Shipping Policy outlines how we handle the shipping of your orders. Please review this policy to understand how we process your orders, shipping times, and associated fees.

1. Order Processing Time

• We strive to process and dispatch all orders within 1-5 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed the following business day.
• Once your order has been dispatched, you will receive an email or SMS notification with tracking information (if applicable).

2. Shipping Methods and Delivery Time

• We offer various shipping methods, and shipping times depend on your location and the shipping method selected during checkout.
• Estimated delivery times may vary:
  • Local Delivery (Nairobi area): 1-3 business days.
  • Domestic Delivery (Within Kenya): 2-5 business days, depending on the location.
• Delivery times are estimates and may vary due to factors such as weather, local courier issues, or other unforeseen circumstances.

3. Shipping Fees

• Shipping fees are calculated during checkout based on your location and the size/weight of your order.
• The shipping fee is the responsibility of the customer and will be clearly displayed before finalizing your purchase.

4. Delivery Address

• Please ensure that the delivery address provided at checkout is accurate and complete.
• Mugisec.com is not responsible for delays or issues caused by incorrect or incomplete address information.

5. Tracking Your Order

• After your order has been dispatched, we will provide you with a tracking number (if applicable) so you can track your shipment.
• You can track your order through the shipping carrier’s website using the tracking number provided.

6. Shipping Restrictions

• We currently only offer shipping within Kenya. We do not ship internationally at this time.
• Some remote or rural locations may have longer delivery times or limited courier services. If this affects your order, we will notify you and offer the best solution possible.

7. Shipping Issues

• Delayed Shipments: While we work with trusted couriers to ensure timely delivery, Mugisec.com is not responsible for delays caused by shipping carriers or external factors such as weather or strikes.
• Damaged or Lost Items: Once an item is delivered to the shipping address you provide, the risk of loss or damage passes to you. We highly recommend inspecting your items upon delivery.
  • If your package is damaged during transit, please contact us immediately, and we will assist with resolving the issue.
  • If your item is lost or delayed in transit, please contact us, and we will help you work with the carrier to track the shipment.

8. Returns and Exchanges

For more information on how to return or exchange products, please refer to our Return and Exchange Policy. Shipping fees for returns or exchanges are the responsibility of the customer.

9. Contact Us

If you have any questions or concerns about our shipping process, please don’t hesitate to contact us:

• Phone: +254725048604
• Email: info@mugisec.com
• Address: Gaborone Road, Gaberone Plaza, 1st Floor, Shop F3, Nairobi, Kenya